1
Custom greetings
Welcome callers in the voice and language that suit your brand. Use different messages for open, closed and holiday hours.
Cloud IVR system in Nepal
Welcome every caller and route them without the runaround.
NestDial IVR gives your business a clear, professional phone menu that guides customers to the right department, person or information at any hour.
A better first answer
Call flows built around your business.
Create simple menus for one office or detailed routing across departments, branches and schedules.
2
Department menus
Let callers select sales, support, accounts or any other destination without waiting for a receptionist.
3
Time-based routing
Send calls to different teams, mobile numbers or voicemail according to your working schedule.
4
Queues and overflow
Keep callers informed and automatically redirect demand when a team is busy or unavailable.
5
Extension dialing
Allow repeat customers and partners to reach a known extension directly.
6
Call reports
Understand menu choices, missed calls, response times and the busiest periods for each team.
Example call journey
From greeting to the right person in moments.
Caller hears your branded welcome message
They choose a department or enter an extension
NestDial checks working hours and agent availability
The call rings the best available team member
Overflow and voicemail rules protect every enquiry
Press 1Sales enquiries
Press 2Customer support
Press 3Accounts and billing
Press 0Reception
Why businesses use cloud IVR
An IVR system is more than a recorded greeting. It creates a consistent first experience, removes repetitive call transfers and keeps customer enquiries moving when your front desk is busy. Because NestDial is managed in the cloud, authorised team members can update greetings, schedules and destinations without changing physical wiring.
Useful for single offices and multi-branch operations
A growing company can start with one main number and a short menu, then add teams, branches, languages and priority routes as call volume increases. Every change remains part of one manageable business phone system.
Designed to reduce missed opportunities
When a preferred team cannot answer, overflow rules can send the call to another group, a duty manager, voicemail or a planned fallback number. Call records make it easier to identify abandoned calls and follow up.
IVR questions
Frequently asked questions
What is an IVR system?
Interactive Voice Response is a phone menu that plays recorded prompts and routes callers according to keypad choices, schedules or business rules.
Can we keep our existing business number?
Number options depend on the current provider and configuration. NestDial will review your number and recommend the most practical migration or forwarding approach.
Can an IVR work outside office hours?
Yes. You can use a separate after-hours greeting and route urgent calls, voicemail or general information differently.
Can different branches have different menus?
Yes. Each branch or number can have its own greeting, menu, schedule and destination rules while remaining visible in one account.
Advanced routing
Grow beyond a one-level menu.
Routing can account for language, location, working hours and team availability.
Multi-level IVR
Use a second menu only when callers need more specific choices.
Simultaneous ringing
Ring suitable employees together when a faster answer matters.
Callback handling
Preserve missed enquiries so teams can return calls in order.
Priority routes
Create dedicated paths for urgent or specialist requests.
Self-service messages
Share opening hours, directions or service updates automatically.
Nepali number routing
Apply one complete flow behind a published number such as +977 98XXXXXXXX.
Build an IVR callers can understand.
Join early access and plan your ideal call flow.